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In the Internet era of rapid development and rapid iteration of product technology, continuous technological innovation and rapid response capabilities are the magic weapon for enterprises to win in the fiercely competitive industrial environment. In order to provide customers with thoughtful and professional services, assist customers with product selection, technical training, installation, etc., and enhance the company's brand image, we have developed a complete pre-sales, in-sales, and after-sales service system and processes.
Tongmiao Technology has established a large service team and standardized service management system. Provide customers with unified and fast localized technical support and services. The network information technology department personnel of Tongmiao Technology (Zhimeng Information) account for 1/3 of the company's personnel. The company has 5 professional certified engineers: multiple CCNP/CCDP with rich practical experience, multiple CSS (CISCO certified network security experts), CCSE (Checkpoint certified network security experts) with rich practical experience, Trend, Symantec Certified anti-virus professional engineers provide users with 24/7 service response, remote technical support, on-site technical services and engineering tours.
1. Service concept
Enter the customer. Improve customer satisfaction with thoughtful and professional services.
Two, Service Content
Pre-sales
Assist clients in project planning, system requirement analysis; provide technical communication and training; conduct thorough information gathering and analyze product market demands in the preliminary stage.
On sale
Provide customers with purchasing decisions, product solutions, and excellent customer reception during the sales process.
After-sales
To provide customers with installation, debugging, product maintenance, three-guarantee service, regular telephone follow-up, complaint handling, spare parts and refurbishment services.
3. Our Commitment
Two-hour response, 4-hour arrival at customer site (in Shanghai), and spare parts provided within 1 day.
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